Shipping

Standard economy orders are shipped via Royal Mail 1st Class Signed For. For items in stock we aim to ship your orders within 1-5 working days (if this increases due to busy periods will we update our site). Items not in stock can take up to 5 weeks - please see items description. We also offer worldwide shipping please take into account higher rates plus import tax.

Shipping is calculated based on the parcel's weight and dimensions -

 

Small Parcel - £7.70

Large Items please check listing

Unfortunately we cannot be held responsible for parcels that are lost or unable to be delivered due to an incorrect address being provided. Once you have placed your order you will receive email confirmation which includes the shipping address you entered at checkout where you are able to check your details. If you notice an error within your shipping address please email us as soon as possible and we will do our best to amend this for you (if the shipping label has already been paid for and printed you will incur an additional delivery charge to amend the address). If the parcel has already been shipped unfortunately it is out of our control to amend this for you. No refund can be given for missing parcels due to an incorrect address.

Please allow 5-7 working days after receiving your shipping confirmation email to receive your order. If after this time frame you still have not received your order please contact us at support@carbon-culture.co.uk and we will look in to this for you.